Billing, Cancellation & Refund Policy

• Aevon Pro is a recurring subscription charged in advance for each billing period (monthly or annual, as selected at checkout).
• Your subscription renews automatically at the end of each period at the then-current price, using your saved payment method, until you cancel.
• We disclose the price, billing frequency, and renewal terms on the checkout screen before you authorize payment, and we email a receipt after every charge.
• We will give you at least 14 days' advance notice by email before any price increase takes effect, and you may cancel before renewal to avoid it.

Payments are processed by Stripe. Aevon never receives or stores your full card number. All amounts are in U.S. dollars unless stated otherwise, and are exclusive of any taxes we are required to collect. Your bank may apply currency conversion or foreign transaction fees that are outside our control.

The Health Assessment and the free tools (biological age calculator, VO2 max estimator, habit tracker, symptom decoder) are free to use and never require a payment method. Pro AI tools are clearly marked and require an active subscription.

If Aevon Pro isn't right for you, email info@aevonhealth.com within 7 days of your first Pro charge and we will refund that charge in full, no questions asked. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Access to Pro tools ends when the refund is issued.

• Charges made after the first 7 days are generally non-refundable, and we do not prorate partial periods.
• We will always refund duplicate charges, charges made after a confirmed cancellation, and charges caused by a billing error on our side.
• We consider goodwill refunds for extended outages that prevented you from using Pro features.
• Consumers in the EEA and UK: you have a 14-day statutory right of withdrawal. By starting to use Pro tools immediately you request that we begin performance during that period, and we may deduct a proportionate amount for the service already supplied. Your statutory rights are not limited by this policy.

• You can cancel at any time from your dashboard's billing section, or by emailing info@aevonhealth.com — cancellation takes effect immediately upon request, with no cancellation fee and no retention call required.
• You keep full Pro access until the end of the billing period you already paid for; we do not cut off access early.
• After the period ends, your account reverts to free access. Your assessments and saved data remain available unless you delete your account.
• Cancelling a subscription is not the same as deleting your account or your data — request deletion separately if that is what you want.

Upgrading (for example monthly to annual) takes effect immediately, and Stripe applies prorated credit for the unused portion of your current period. Downgrades take effect at the start of the next billing period so you keep the access you already paid for.

Discount codes apply only to the periods stated at checkout; unless explicitly described as lifetime pricing, your subscription renews at the standard rate once the promotional period ends. Codes cannot be combined, have no cash value, and may be withdrawn or invalidated if obtained through abuse.

If a renewal payment fails, Stripe retries over several days and we email you. If payment is not completed, Pro access is suspended and the subscription is cancelled. You can restore access at any time by subscribing again.

Please contact us before opening a dispute with your bank — most issues are resolved the same day. Accounts with an open chargeback may have Pro access suspended pending resolution.